Boston Chef Explains Polite Way to Express Displeasure with a Meal; Calls Customer a Fat Bitch
Are you ready for today’s dose of cognitive dissonance? It comes courtesy of Boston-area blog We Love Beantown, whose staff apparently keep an eye on the Facebook pages of fancy restaurants all night long. They caught the brief appearance of some quality customer service on high-class restaurant Piagelle Boston’s page late last night, first as a response to a customer’s complaint and then as a separate, follow-up post:
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(The “marc” mentioned in the first set of comment replies, it should be noted, is chef Marc Orfaly, who apparently confused the issue for a good thirty seconds by slyly referring to himself as “marc the dishwasher.”)
Now, normally this would be a little too small-time for my highly selective standards of public relations cock-ups — we can’t run the story every time someone says something stupid on the internet, people — but the total disconnect was too good to pass up.
Calling your customers fat and telling them to go fuck themselves is run-of-the-mill dumb. Calling your customers fat, telling them to go fuck themselves, and then reminding them how educated, intelligent, and polished diners register a complaint is classic MA101 fodder.
Good job, Chef Marc Orfal! You are an idiot. But you woke up the next morning and realized you were an idiot, and promptly switched into Grovel Mode, making you a way smarter idiot than some of the people we’ve had here on the blog. As far as desperate face-saving apologies go, yours was a pretty decent one:
So good catch We Love Beantown, and remember, kids — if you see someone doing something stupid on the internet, screenshot that shit. It might just be hilariously funny the next day.















The Oatmeal’s Commentary on Internet Writing Renders Everything I Have Ever Said Redundant
But damn, was today’s* comic about writing for the internet spot-on.
Were there any writing-related points I’ve ever talked about on MA101 that [The Oatmeal creator and artist] Matt Inman didn’t hit on? I think his one comic nailed them all:
It is enough to make me believe that Matt Inman is stealing from me, except that I’m pretty sure everyone who makes a living as a writer goes through most of these thoughts at one point or another.
(That said, I did write a post about pirating Game of Thrones once, and an almost-identical comic showed up on The Oatmeal some time later. So I’ve got my eye on you, Matthew Middlename Inman. On you.)
Say what? Oh. The comic that I was so impressed by that is the entire subject of today’s post. I suppose you all would like to see that? Well too bad; you’re going to have to go look at it on his website. It is cleverly formatted to prevent freeloaders like me from just copy-and-pasting it, which is pretty smart when you think about it.
I know this because I tried.
But really, if you’re any kind of writer, go read it. It will make you smile.
*I don’t know if it was actually posted today or a while ago. Today was when I saw the link. It’s not dated, so who really knows? Matt Inman, hopefully…
Writing Life